This dynamic program is relevant to anyone who might have to deal with a range of difficult behaviours including agitated, angry, or potentially dangerous individuals whether they communicate on the telephone or face-to-face. Many situations can be defused early if staff have the knowledge, skills and confidence to respond productively during crisis moments.
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This dynamic program is designed for all levels in an organisation where a proactive rather than a reactive approach is preferred and is relevant to anyone who might have to deal with a range of difficult behaviours. If you want to improve your conflict-response skills or if you need to help others improve theirs, you will find this highly practical course very beneficial. Having better skilled and more confident staff to deal with difficult situations appropriately means less stress, anxiety and emotion when confronted with challenging behaviours.
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Workplace Violence Prevention training equips your employees with the vital knowledge of how to recognise, report and defuse challenging situations before they erupt into workplace violence—involving tense coworkers, employees or third-parties.
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The Armed Robbery Awareness Programme cannot guarantee to remove the risks associated with armed robbery however the strategies suggested have general deterrence and crime prevention value and are designed to minimise the probability and likelihood of this serious offence occurring. Employers have a legal duty of care to reduce the risks and provide staff with training in what to do should an incident of this serious crime occur.
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Patients can wait for long periods to make way for more serious injuries and conditions. For clients or their loved ones this mounting frustration can often escalate into violent episodes whereby front-line staff such as nurses are in the firing line. This comprehensive workplace violence prevention program provides the skills and procedures to be taken by the response team in the event of abusive or assaultive behavior or violent incident occurring within the hospital workplace.
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