Tactical Training Australia - Dealing with Aggressive Clients | Conflict Management Courses | Training Courses

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Conflict Management Courses

Dealing with Aggressive Clients

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Course Objectives

This dynamic program is relevant to anyone who might have to deal with a range of difficult behaviours including agitated, angry, or potentially dangerous individuals whether they communicate on the telephone or face-to-face.

Many situations can be defused early if staff have the knowledge, skills and confidence to respond productively during crisis moments.

2 Time National ASIAL Award Winner for Training Excellence

Course outcomes

This course is designed for all levels in an organisation where a proactive rather than a reactive approach is preferred. Staff will learn to recognise and respond effectively to the pre-warning signs that someone is beginning to lose control.

The advantage of our 'hands on' training is that it applies the theory with realistic simulations designed to give skills that can be taken back to the workplace and used immediately. Having better skilled and more confident staff to deal with these situations appropriately means less stress, anxiety and emotions when confronted with these challenging situations and can prevent situations from escalating into violence. This means better outcomes, less tension and down-time and a safer more productive work place.